Run your front desk visitor line — free, from any phone or tablet
When visitors pile up at reception, a paper sign-in sheet and a ticket dispenser only tell you how many are waiting — not who, or how long. Add each visitor to a live queue, give them a private link to their place and estimated wait, and let the whole front-desk team stay in sync. The visitor queue is free — no signup, no per-visitor fees.
The front-desk-specific problems we solve
- No crowded lobby. Add each visitor to a live queue and hand them a private link with their place in line and estimated wait, so they can sit down instead of hovering at the desk.
- Self-add by QR. Post a QR at the entrance and visitors sign themselves in with their name and who they're here to see — reception isn't the bottleneck.
- Reorder for priority. A scheduled appointment, a delivery, or a VIP can be moved to the front with a drag while everyone else keeps their fair place.
- Notes on each visitor. Jot who they're visiting, their company, or a badge number as a per-person note so whoever greets them has the context.
- Separate lines per purpose. Keep distinct queues for interviews, deliveries, and general visitors so the right staff member picks up the right person.
- The whole desk stays in sync. Every receptionist and host sees the same queue update in real time, so two people never call the same visitor.
How it's different from Qminder, a ticket-number kiosk, or a paper sign-in sheet
A paper sign-in sheet is a privacy problem and a legibility problem — every visitor sees the last one's details, and half the handwriting is a guess. A ticket-number kiosk tells people they're number 34 but nothing about who they are, why they're here, or how long the wait really is. Dedicated systems like Qminder can do a lot, but they're a hardware-and-subscription commitment for what many front desks just need: a clear, live line.
This runs on the phone or tablet already at the desk. The queue is live, each visitor sees their own place and wait on their own phone, and you can reorder for priority with a drag. No kiosk to buy, no sheet to transcribe.
It also keeps working if the office network hiccups — the app is a PWA that runs offline, so a network blip never wipes your visitor line.
Common setups
Corporate reception with hosts
Visitors self-add by QR with the name of who they're seeing. Reception assigns and reorders, hosts watch the same live queue, and visitors follow a private link to their place instead of crowding the desk.
Clinic, agency, or service front desk
Walk-ins join the queue and get an estimated wait on their phone so they can sit comfortably. Staff add per-person notes and reorder to fit in urgent cases without losing anyone's place.
Multi-purpose lobby
Run separate lines for interviews, deliveries, and general visitors from one screen. Switch between them in a tap so the right team member handles the right person.
Free vs paid — what you get
The whole visitor queue is free: adding visitors, private links to each place and wait, self-add by QR, reordering, multiple lines, real-time team sync, a lobby display board, per-person notes, and offline mode. You can also text visitors yourself from your own phone at no cost. The only thing on a paid plan is managed, automated texting — where the app sends "we're ready for you" SMS, WhatsApp, or email for you from a business number instead of you tapping them out.
Visitor queue FAQ
Is it really free?
Yes — the visitor queue is genuinely free, with no signup and no per-visitor charge. Adding visitors, private links, self-add, reordering, multiple lines, the lobby board, notes, and offline mode all cost nothing. Only managed, automated texting (the app sending messages for you from a business number) is on a paid plan.
Do visitors need to download anything?
No. Each visitor opens a private link in their normal phone browser to see their place and estimated wait. There's no app to install and no account for them to create.
Does it work without Wi-Fi?
Yes. The app is a PWA that keeps running offline on your device, so if the office network drops you can still add visitors and manage the queue.
Can visitors add themselves?
Yes. Post a QR code at the entrance and visitors sign themselves in with their name and who they're here to see, so reception never becomes the bottleneck.
Can I show the queue on a lobby screen?
Yes. There's a public display board you can put on any screen in the lobby so visitors can see the line and roughly where they stand.
Try it at your front desk
Most queue management tools ask you to commit before you've seen a single screen — a sales call, a contract, a multi-seat license. We work the other way around. Open the app on whatever device is sitting at your front desk right now, and you can be managing a live visitor queue within minutes. No account required to get started, no card on file, no IT ticket.
What "no signup" actually means in practice
When we say no signup, we mean the core workflow — adding visitors, calling the next person, tracking who's waiting — is available the moment you open the app. You don't hand over an email address to see if the product works. You find out it works, and then you decide whether to create an account so your data persists across sessions and devices.
This matters for front desks that need a solution today. If your paper sign-in sheet is causing bottlenecks on a busy Monday morning, you shouldn't have to spend that morning filling out a registration form and waiting for a verification email. Open a browser tab, tap "Start queue," and your receptionist is operational.
Choosing your starting device
Any modern smartphone, tablet, or laptop works. That said, here are the setups front desks most commonly land on after a few days of real use:
- Dedicated tablet at the desk: A tablet propped in a stand gives your receptionist a large, easy-to-tap interface while keeping the screen visible only to staff. Visitors speak their name rather than handling the device.
- Staff's own phone: For smaller offices or pop-up service points, the receptionist simply runs the app on their personal or work phone. There's nothing to install — the browser-based interface works just like a native app.
- Shared front-desk laptop: If your receptionist already has a laptop open, the queue runs in a pinned browser tab alongside email and calendar. No screen real estate is wasted on a separate device.
- Two devices simultaneously: A tablet for the receptionist to manage the queue, plus a second screen or monitor on the wall showing the lobby display. Both connect to the same queue in real time.
A realistic first session
To set expectations honestly: your first session isn't a full configuration exercise. You're not mapping out service categories, setting notification templates, or importing staff rosters. You're adding a name, pressing "Call next," and watching the queue shrink. That's the right place to start.
Once you've seen how the basic flow feels for your visitors and your staff, you can layer in the details that matter to your specific front desk — custom fields on the visitor entry form, host notifications, a lobby display, or department routing. Those options are there when you need them, not pushed at you before you've decided the core tool fits.
Offline from day one
The "works offline" note in the header isn't a footnote. If your lobby has unreliable Wi-Fi, or if you're setting up a temporary service desk at an event venue, the queue continues to function. Visitors get added, names get called, and the list stays accurate. When connectivity returns, everything syncs automatically. For front desks in older buildings with notoriously patchy signals, this alone is often the deciding factor.
The front desk shift starts in a few hours. There's no reason the queue system shouldn't be ready before it does.
What setup actually looks like
- Open the free app on the front-desk phone or tablet — no signup — and create a line called "Visitors."
- Add the first arrivals with their name and who they're seeing, or post a QR at the door so they sign themselves in.
- Reorder for priority and add per-person notes as needed, while each visitor follows their own link to their place and wait.
- Put the display board on a lobby screen so waiting visitors can see the line at a glance.
